How to Troubleshoot Common Microsoft Lync Sign-in Issues?
Microsoft brought a replacement of Microsoft Communicator with Microsoft Lync Online application to offer better communication and meeting experience. Microsoft Lync Online allows Instant Messaging (IM), voice and video and consistent meeting solutions. The application enables connecting millions of users across the world with its voice and video calling and messaging services. Small, medium to large enterprises using Microsoft Lync Online application, as a part of Office Suite or as a standalone product, benefit from its real-time availability status and media sharing, enhanced IM experience, voice calls with Lync contacts from within or outside organization, Skype integration, enhanced online presentation, pre-stipulated or on-the-fly video, voice or web meetings and of conference calls with contacts who are not even using Microsoft Lync Online application.
But, Microsoft Lync Online is not immune to issues and technical glitches. Users have reported incidences of following Microsoft Lync Online issues. Check out these following fixes to troubleshoot common issues and error messages occur to Microsoft Lync Online.
1. Error: “Mistyped sign-in address, user name, or password”
When you face this error message with Microsoft Lync Online, then try these steps:
a. Confirm if you have typed user name and password correctly.
b. Check if your username is typed in this format: “email@example.com”. Hence, the format of your corporate network could be different from this given format. Make sure that you have typed your organization’s Lync network correctly.
c. Now, once again try signing in with your user ID on Microsoft Lync Online.
2. Error: “Not licensed to use Lync Online”
Do you encounter this Microsoft Lync Online error message? To troubleshoot this Microsoft Lync Online issue, you need to verify if you are registered with Lync Online. If you are not yet registered with Microsoft Lync Online, then get yourself registered and then attempt to sign in with Microsoft Lync.
3. Error: “Wrong version of Lync installed”
Users often face this issue with an error message stating “the authentication service may be incompatible with this version of the program”. This Microsoft Lync Online issue occurs when the user is using an incompatible version of Microsoft Lync Online. To troubleshoot Microsoft Lync Online issue, users need to remove Microsoft Lync Online and reinstall the application from Microsoftonline.com.
There is another common issue which occurs with Microsoft Lync Online is that the system has clocked out of sync with the server clock. To troubleshoot this Microsoft Lync problem, make sure the network domain controller can syncs well with an external time source.