Business Contact Manager (BCM) in Microsoft® Office® 2010 Professional Edition

What is the role of Business Contact Manager (BCM)in Microsoft Office 2010 Professional Edition? What are its prominet enhancements and features?

Microsoft Office 2010 Professional BCM improves the effectiveness of the sales, marketing and customer service efforts with its powerful customer and contact manager. It helps you to manage the information of all your customers within Microsoft Outlook and the application you use for e-mail and calendaring. The Business Contact Manager helps you to create and back up the business data bases. The user should be the local administrator to create a database. You might share the databases of the Business Contact Manager with other users in the local network. Microsoft Office 2010 professional Business Contact Manager is compatible with Operating System such as Windows 7, Windows Vista, Windows XP Service Pack 2, Windows Server 2008, Windows Server 2003b etc. The BCM has role centered workshop for the sales, marketing, project management and general contact management. The users could navigate between BCM workspace with the folders in the navigation pane. You can work faster and efficiently with a ribbon which gives you all the commands.

Following are some of the important features of Microsoft Office 2010 Professional Business Contact Manager:

• Manage information about customers
• Manage sales activities
• Enhanced features in BCM

Manage information about customers

The BCM helps to keep information related to the contacts including e-mail messages, appointments and documents all in a single place. Users could create custom tabs and it filters the contacts and supports your business needs. BCM automatically links and tracks e-mails received from or sent to the customer. It offers an option to create and share contact and sales information with members in your team. This application provides the users with an interface to share the customer information with colleagues.

Manage sales activities

This application helps you to arrange the leads according to the rules you have set and helps to find the important lead first. Business Contact Manager is able to set up a reminder in Microsoft Outlook for setting up an activity in the series according to completion of each activity. It helps you to keep a track of your top customers and products.

The Dashboard is an enhanced feature of Microsoft Office 2010 Professional BCM which helps the users to view their key business metrics through the chart and graph in the gadgets. The home page of the Business Contact Manager is replaced by a Dashboard. Gadgets in the BCM display the chart or graph of the information in your Business Contact Manager. The four role-based workspace helps you to view and manage your business data. It also has an option for recording the details of the leads which helps the salespeople to identify and work on the most promising leads.

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